Terms of Service

These terms and conditions (“Terms”) govern your access to and use of the websites, dashboards, mobile storefront software, hardware cabinets and related services (the “Services”) provided by Fleetvend Ltd (“FleetVend”, “we”, “us”, “our”), a company registered in England and Wales with its registered office at Unit 3 Stockwell Road, Cutliffe Farm, Taunton, Somerset, England, TA1 3FU.

By using the Services, booking a demo, or entering into an order with us, you agree to these Terms. If you do not agree, you must not use the Services.

Contact: privacy@fleetvend.co.uk

• Merchant — a business that contracts with FleetVend to use the dashboard and operate a branded mobile storefront.
• Customer — an end purchaser who buys products from a Merchant via a mobile storefront.
• Order Form — the written or electronic order, quote or subscription confirmation between FleetVend and a Merchant.
• Cabinet — the side-mounted vending cabinet supplied by FleetVend for branding and stocking by the Merchant.

The Services are intended for business use by Merchants in the United Kingdom. You must be at least 18 and authorised to bind your business. You are responsible for keeping account credentials confidential and for all activity under your account.

FleetVend supplies the Cabinet hardware together with software that powers a merchant-branded storefront customers access by scanning a QR code. The storefront is driver-operated: a Customer scans the QR code, browses live stock, and the driver hands the product over. The Services are not self-service or unattended vending.

We may modify, improve or discontinue features from time to time. Material reductions in functionality affecting paid subscriptions will be notified in advance.

• Comply with all applicable laws, including consumer, food safety, age-restricted goods, weights and measures, and trading standards rules.
• Accurately describe products, pricing and stock levels offered through the storefront.
• Handle Customer transactions, refunds, complaints and statutory rights as the seller of record.
• Maintain the Cabinet in good order and use it only as instructed.
• Not misuse the Services, attempt to reverse engineer them, or use them to transmit unlawful, infringing or harmful content.

Fees are set out in the applicable Order Form and may include hardware charges, subscription fees and transaction fees. Unless stated otherwise, fees are exclusive of VAT, which will be added at the prevailing rate.

Invoices are payable within 14 days of issue. Late payment may incur interest under the Late Payment of Commercial Debts (Interest) Act 1998. We may suspend the Services for accounts in material arrears after written notice.

Title to Cabinet hardware passes only when paid in full. Risk passes on delivery. The Merchant is responsible for installation in line with our guidance, insurance against loss or damage once delivered, and safe day-to-day operation.

Subscriptions run for the term stated in the Order Form and renew automatically unless cancelled with at least 30 days’ notice before the renewal date.

Either party may terminate for material breach not remedied within 30 days of written notice, or immediately if the other party becomes insolvent. We may suspend access where we reasonably believe the Services are being misused or used unlawfully.

FleetVend and its licensors retain all intellectual property rights in the Services, software, documentation and Cabinet designs. We grant the Merchant a non-exclusive, non-transferable licence to use the Services for its internal business purposes during the term.

Merchants retain ownership of their brand assets, product data and content uploaded to the platform, and grant us a licence to host and display them solely to provide the Services.

Each party will comply with the UK GDPR and the Data Protection Act 2018. Our processing of personal data is described in our Privacy Policy. Where FleetVend processes personal data on behalf of a Merchant (for example Customer order data), it does so as a processor under the data processing terms made available on request.

We warrant that the Services will be provided with reasonable care and skill. To the maximum extent permitted by law, all other warranties, conditions and terms (express or implied) are excluded. The Services are not guaranteed to be uninterrupted or error-free.

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot be limited under English law.

Subject to the above, neither party shall be liable for loss of profits, revenue, goodwill, anticipated savings or any indirect or consequential loss. Our total aggregate liability under or in connection with these Terms shall not exceed the fees paid by the Merchant to FleetVend in the 12 months preceding the event giving rise to the claim.

The Merchant will indemnify FleetVend against claims arising from products sold via the storefront, content uploaded by the Merchant, or breach of these Terms or applicable law by the Merchant.

Each party will keep the other’s confidential information secure and use it only for the purposes of performing these Terms, for as long as it remains confidential.

Neither party is liable for failure or delay caused by events outside its reasonable control, including utility or telecoms failure, supply chain disruption, industrial action, war, terrorism or government action.

We may update these Terms from time to time. Material changes affecting Merchants will be notified by email or via the dashboard at least 30 days before they take effect. Continued use of the Services after that date constitutes acceptance.

These Terms, together with any Order Form, form the entire agreement between the parties. If any provision is held invalid, the remainder will continue in force. Failure to enforce a right is not a waiver of it. Neither party may assign without the other’s consent, except to a group company or in connection with a sale of its business.

These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over any dispute arising out of or in connection with them.

Questions about these Terms? Email privacy@fleetvend.co.uk or write to us at Fleetvend Ltd, Unit 3 Stockwell Road, Cutliffe Farm, Taunton, Somerset, England, TA1 3FU.